On February 9, 2021, the Auditor General released a report entitled “Getting to the Root of the Issues - A Follow-Up to the 2019 Tree Maintenance Services Audit”, which was tabled at the Audit Committee meeting on February 16, 2021. Council provided direction to Parks, Forestry and Recreation to report to each meeting of the Audit Committee on experiences and data collected on the performance of Urban Forestry contractors and City crews. This performance update report highlights the outcomes of the improved and robust contract management and crew oversight framework that Parks, Forestry and Recreation has implemented, and covers a full year of experiences and data tracked for Urban Forestry contractors and City crews, from January 1 to December 31, 2022. This report demonstrates the overall continual improvement in productivity and operational efficiency being exhibited by the crews as a result of the implementation of the Auditor General's recommendations and Parks, Forestry and Recreation's increased oversight and enhanced contract management. The regular tracking of key performance metrics has created an additional ability for Parks, Forestry and Recreation to integrate better reporting into their business practices to analyze trends and make informed decisions on performance with the intent to continually improve operational efficiencies. When issues of unproductive time are found, Parks, Forestry and Recreation has and actively uses tools to take immediate action to hold contractors and City crews accountable in accordance with contract terms and the collective agreement.
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