2023.GG2.27

Determining Impact of Service Hours Changes at City Hall, Metro Hall and Civic Centres

Mar 31, 2023
Description

It has just come to my attention to that there will be significant changes to custodial service levels and public access hours at City Hall, Metro Hall and the Civic Centers based on the Mayor’s budget passed on February 15th. In particular I want to draw to the Committee’s attention two incompatible issues. Under the ModernTO office consolidation, Toronto Community Housing Corporation (TCHC) head office and operations are to be relocated to Metro Hall from 931 Yonge St. As a public corporation conducting regular business with tenants, staff and the public every effort must be made to ensure that the operations, cleanliness and public access standards at 931 Yonge St. are not compromised by these unforeseen changes at Metro Hall. Lower standards of cleanliness and less public access are not compatible with the move to Metro Hall as dictated by ModernTO. I am also concerned about the overall reduction in cleaning as we emerge from the pandemic and that the proposed bundling of work orders mean longer waits for service.

Decided at
City Council - Meeting number 5
Mar 31, 2023
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