City Council, at its meeting on September 30, 2020, requested the Executive Director, Customer Experience, formerly known as the Director, 311 Toronto (311), to provide information on trending issues received via the Customer Experience Division, on a yearly basis. The purpose of this report is to provide an understanding of Customer Experience Division's services and trends experienced for the year of 2022 to better inform Members of Council and the residents of Toronto about the services and operations provided by Customer Experience Division and City divisions with which they are integrated.
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