The Auditor General’s 2023 Work Plan included an operational review of how the Parks, Forestry and Recreation Division manages and maintains over 1,500 parks in the City of Toronto. This report presents the first phase of the operational review, which focuses on the efficiency of daily park maintenance activities, compliance with the established service level standards, and identifying opportunities for improving how the Parks Branch performs day-to-day maintenance to help keep parks beautiful, clean, and safe. The Parks, Forestry and Recreation Division’s mission is to improve the quality of life of Toronto’s diverse communities by providing safe, beautiful parks, a healthy, expanding urban forest, and high quality, community-focused recreational experiences. The Parks Branch is responsible for on-going care and maintenance of City-operated parks, including various amenities found in each park. Our audit identifies opportunities for the Parks, Forestry and Recreation Division to improve parks crew productivity, supervision of maintenance activities and measuring the achievement of service level standards by: a. Leveraging technology and improving scheduling, tracking, and monitoring processes. b. Strengthening monitoring and on-site supervision of daily maintenance activities. c. Setting performance expectations and measuring outcomes.
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