On September 19, 2023, I provided notice to the City Manager of my intention to investigate the City's decision to stop allowing refugee claimants to access spaces in City shelters that were not specifically designated for them. This marks the first investigation undertaken by the Ombudsman Toronto's Housing Unit. This report makes 14 recommendations which are set out below. I am submitting my report, dated December 10, 2024, to City Council for consideration at its December 17, 2024 meeting.
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