The City is committed to prioritizing and continuously improving shelter safety for staff and clients. On April 30, 2024, the Economic and Community Development Committee adopted the Centre for Addiction and Mental Health (CAMH) Shelter Safety Study and directed Toronto Shelter and Support Services (TSSS) to report back on the development of a Shelter Safety Action Plan in consultation with people with lived experience and the Housing Rights Advisory Committee (2024.EC12.13). This report outlines the Shelter Safety Action Plan, which advances the recommendations from the CAMH Shelter Safety Study, and builds on the expertise and guidance from people with lived experience, shelter providers, health and mental health partners, and the Housing Rights Advisory Committee, and sets out an implementation roadmap to support staff and client safety in the shelter system. To continue supporting people experiencing homelessness and living in encampments, including people with complex health and mental health needs, the City requires ongoing commitment, investment, and collaboration with all orders of government, community organizations and sector partners. TSSS continues to implement the City’s 10-year Homelessness Services Capital Infrastructure Strategy, which aims to make physical shelter infrastructure accessible, safer, and better aligned to respond to the diverse needs of shelter clients, staff, and the surrounding community. In response to 2024.EC9.4, City staff have been working to review and improve community safety efforts in and around shelter sites in collaboration with existing community safety services. This includes continued collaboration with Toronto Police Service, Business Improvement Areas, City Divisions, community organizations and institutions, partnership tables, and local networks. In addition, this report seeks City Council authority to amend competitive blanket contracts 47025287 and 47025624 for Community Safety Team Services that enhance safety in shelter for staff and clients, and support two Toronto Community Housing Corporation social housing buildings with a concentration of tenants with complex needs. A report back is provided based on an evidence-informed needs assessment supported by Toronto Public Health to continue overdose prevention at large temporary shelter hotels. The City aims to maintain and expand lifesaving supports available in large shelter hotel sites, which may be particularly important considering proposed provincial legislation which, if passed, may lead to a significant decrease in the availability of overdose prevention services across the city. With the ongoing arrival of refugee claimants to Toronto since September 2021, the City requires the support of all orders of government, community organizations, and sector partners. In follow up to the Council request (2024.EC11.7), this report seeks City Council authority to provide reimbursement to churches and community organizations, many Black-led, for eligible expenses incurred while providing temporary emergency shelter and support to hundreds of refugee claimants who arrived in Toronto in 2023. It also seeks City Council authority to amend and extend non-competitive blanket contract 47024284 with Canadian Red Cross Society to continue providing temporary lodging services for refugees until December 31, 2025. Refugees continue to arrive in Toronto and require services beyond what the purpose-built shelter system can currently provide, as Toronto Shelter and Support Services gradually transitions from temporary shelter hotel sites as part of its Homelessness Services Capital Infrastructure Strategy. These continued efforts are important measures to support people experiencing homelessness in need of immediate support. The City is committed to long-term solutions to homelessness including affordable housing and supportive housing, which, with adequate income support, remain the most important factors to end homelessness and to build safe and secure communities for the people we serve and all residents of Toronto.
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